Inclusive Services & Extra Info
Services included
- Extensive breakfast buffet
- Four-course dinner and vegetable buffet
- Weekly gala dinner and welcome drink
- Free access to the wellness hut with sauna and whirlpool
- In winter, free shuttle to and from the nearby ski slopes (300 metres)
- Free parking
- Ski storage
- Snowshoe and trekking pole hire
- Small mountain bike repair workshop
- Play area for families with children
- Kronplatz Guest Pass: free public transport and other benefits
- Free hiking maps
Useful information
On the day of arrival, rooms are available from 2 p.m., unless otherwise agreed. Please let us know if you plan to arrive after 6 p.m.
On the day of departure, guests are kindly requested to vacate their rooms by 10 a.m.
If you purchase weekly packages, departure and arrival are only possible on Saturdays or Sundays.
- To be considered valid, the booking requires written confirmation.
- To confirm the booking, a deposit of 30% of the total amount of the stay is required.
- The deposit can be paid quickly and securely online via our website. Alternatively, you can make a bank transfer.
- Bank details: Cassa Raiffeisen Valdaora: IBAN: IT42 P 08035 59040 000305011361 | Swift/BIC: RZSB IT 21 505
We accept payments by cheque, debit card, credit card (Visa, Mastercard) and cash. In accordance with current regulations, the balance can only be paid in cash for amounts up to £4,999.99.
We regret to inform you that pets are not allowed to stay at our hotel.
Discounts are available for children, but only if they are staying in their parents' room with two paying adults.
The prices quoted are per person per day, with half board. They also include all the services listed in the ‘Services included’ section.
For stays of up to 5 nights, a 10% supplement is charged.
The tourist tax is €3.00 per person per day for guests aged 14 and over; it is not included in the room price and must be paid on site.
Cancellation policy
No penalty will be charged for cancellations received in writing within 31 days of the start date of the stay. The deposit paid will be retained but can be credited towards a future stay (within 1 year).
In the event of early departure or late arrival, the full amount of the booked stay will be charged. No refunds or deductions will be made for days and services not used.
In the event of later cancellation, the following percentages of the total amount of the booked stay will be charged as a penalty:
- cancellation with notice between 30 and 15 days before the start date of the stay: penalty equal to 40% of the entire booked stay
- cancellation with notice between 14 and 8 days from the start date of the stay: penalty equal to 60% of the entire booked stay
- cancellation with less than 7 days' notice: penalty equal to 90% of the entire booked stay